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What is Hosted Telephony and How Does It Work?

10-06-24
By: admin
Category: Telephony
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What is Hosted Telephony? Hosted telephony is a phone system hosted in the cloud rather than on-site. It's a versatile solution suitable for businesses of all sizes, including call centres and customer support departments. No upfront equipment purchase costs Flexible communications management Ultimate control from Internet-enabled devices Hosted telephony leverages cloud technology, eliminating the need for expensive on-site hardware and…

A modern office with advanced telecommunications hardware

The Risk of Investing in Telecommunications Hardware

04-09-24
By: admin
Category: Telephony
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In today’s fast-paced digital landscape, technology evolves at lightning speed. What was cutting-edge just a few years ago is now obsolete, and businesses must keep up to stay competitive. One area where this rapid change is most evident is in telecommunications hardware. Many companies make the mistake of investing heavily in this equipment, either through cash purchases or financing, without…

How to Increase Call Centre Performance and Morale

10-06-24
By: admin
Category: Call Centre
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In the competitive landscape of South African call centres, the importance of high-quality communication cannot be overstated. Poor call quality has far-reaching consequences, from missed business opportunities to diminished staff morale. The challenges faced by call centres today are multifaceted, often exacerbated by inadequate telecommunication solutions that fail to support their needs. At Cognito Communications, we understand these challenges and…

What is Hosted Telephony and How Does It Work?

The Risk of Investing in Telecommunications Hardware

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